WEST ALLIS - A woman was shocked earlier this month to receive a Sprint bill simulataneously thanking her for eight years' patronage and charging her almost $900,000.
Nearly two weeks later, she's still shocked at what she calls the "terrible customer service" that hasn't cleared up the problem.
Jennifer Grosshandler says she's made approximately twenty calls to Sprint representatives since receiving her bill. She says Sprint acknowledges the huge bill she received was a mistake, but haven't fixed the problem in her online bill history.
They "informed me that there was a code error entered into my account that never should have been," Grosshandler said, whose standard monthly bill is $44. "They were going to reverse it out, but I sit here two weeks later. My bills still shows the monthly statement at almost $900,000 being due in about five days, and no one from Sprint is returning my calls."
Sprint Chicago Media Representative Dave DeVries did return the call from TODAY'S TMJ4 Reporter Silvia Acevedo.
"I'm sorry to hear this complaint has not been resolved to her satisfaction," DeVries said, promising to submit Grosshandler's complaint to a "dedicated group of customer service" staff.
Grosshandler hopes the error will be corrected before the bill goes to collection agencies.
SOURCE
"I need to make sure that my financial records are clear and that I have something in my files to show that was an error on Sprint's part," Grosshandler said.
Grosshandler says she now plans to take her business elsewhere.
Nearly two weeks later, she's still shocked at what she calls the "terrible customer service" that hasn't cleared up the problem.
Jennifer Grosshandler says she's made approximately twenty calls to Sprint representatives since receiving her bill. She says Sprint acknowledges the huge bill she received was a mistake, but haven't fixed the problem in her online bill history.
They "informed me that there was a code error entered into my account that never should have been," Grosshandler said, whose standard monthly bill is $44. "They were going to reverse it out, but I sit here two weeks later. My bills still shows the monthly statement at almost $900,000 being due in about five days, and no one from Sprint is returning my calls."
Sprint Chicago Media Representative Dave DeVries did return the call from TODAY'S TMJ4 Reporter Silvia Acevedo.
"I'm sorry to hear this complaint has not been resolved to her satisfaction," DeVries said, promising to submit Grosshandler's complaint to a "dedicated group of customer service" staff.
Grosshandler hopes the error will be corrected before the bill goes to collection agencies.
SOURCE
"I need to make sure that my financial records are clear and that I have something in my files to show that was an error on Sprint's part," Grosshandler said.
Grosshandler says she now plans to take her business elsewhere.
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